Refurbished Program - FAQ

  • What comes with my refurbished board?

    Every refurbished board comes with new accessories (60-minute charger, remote control, and remote charging cable), a full 6-month warranty, new board and accessory boxes, and free ground shipping for continental US orders. A $75 shipping fee applies to Hawaii and Alaska orders.

  • How long will you be selling refurbished boards?

    Refurbished boards are in limited supply and will only be available for a short period of time.

  • Which 1st generation boards are available?

    Refurbished 1st generation Dual+ and Dual drive boards are available. Single drive boards are not available at this time.

  • What if I have a problem with my board?

    All refurbished boards go through our full quality control process. In addition, should an issue arise, the board is covered under our full 6-month warranty.

  • Can I use the referral link to receive $100 off a refurbished board?

    No, the referral links may only be used to pre-order a 2nd generation board.

  • Is international shipping available?

    We are currently unable to ship refurbished boards to countries outside of North America. We ship FedEx International Ground to Canada, which can take 1-3 weeks and costs a flat fee of $50.

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